Google is launching two features in new Google Groups:
- Collaborative Inboxes, which can be used by teams to collaborate on messages received by a group, such as a customer support team managing support queries from customers.
- Shared labels, which can help organize group conversations and enable you to filter and search for messages. This replaces tags and categories in classic Groups.
Why it’s important
Using Groups as a Collaborative Inbox can be useful if you want to use a group as a mailing list for a team, where different team members can see, manage, and respond to messages sent to the group. For example, you could have a Collaborative Inbox for your support team, so the team could all see inquiries to your support email address. Once inquiries are received, team members can assign each other tasks, categorize topics with labels, and mark topics as resolved. Collaborative Inboxes in new Groups enables:
- Advanced search, including for conversation status
- Filtering, including quick filters for conversation status or to help users find conversations assigned to themselves, others, or that are unassigned
Labels is a replacement for tags and categories in classic Groups. Any tags currently used in classic Groups will be migrated to new Groups as labels, and the feature will be turned on automatically. Tags that are created under categories will also be migrated over if the Labels feature is enabled in new Groups. Note, categories will not be migrated.
- Available to all G Suite customers and to users with personal Google Accounts