📖 2 mins read

With GAT+ G Suite Super Admins and G Suite Delegated Auditors can give user access into another user’s Gmail account indefinitely.

By default Admins could delegate for any number of hours and GAT+ would automatically remove the delegation when the time set is up. This saves Admins having to remember to go back and remove it manually). Now, by using 0 hours, Admins have the option to delegate permanently.

 

Setting up a mail delegation for Gmail

Launch GAT+ and enter the User Audit section.

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Select the Email Info tab. Search for the user whose Gmail account will be delegated to someone else. On the selected user click on the drop-down menu and select ‘Add e-mail delegation’.

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A menu appears, enter the user who will gain access. Enter the number of hours for the delegation to be active. Enter 0 for an indefinite time period.

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A request will be sent to your security officer for approval, once approved the delegation will be set.

The delegated account appears in the accounts drop-down list in the user’s own Gmail account.

This can take several minutes and may require to refresh your Gmail. Selecting the ‘Delegated’ account will open a new tab in your Chrome browser with the new account.

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In addition, if the delegated user reads any unopened email in the audited account, this email will be marked as ‘read’.

Note: When an email is sent from the ‘Delegated’ account – Gmail will place a message from what user the email was sent from.

 

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Troubleshooting a delegation error

A delegate you added can’t access assigned account

If a delegate can’t access an assigned account and gets an error instead, check if the delegated account is set to “Require user to change password at next sign-in.”

 

 

 

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