---
title: Troubleshooting GAT+ Initial Run Problems
description: "## Facing GAT+ Initial Run Problems? Typically, these issues are straightforward to resolve. Don't panic – fixing them is usually simple. ### HAS A SUPER ADMIN FROM YOUR DOMAIN EVER USED GAT+? To check if GAT+ is already installed click…"
url: "https://gatlabs.com/knowledge/tech-tips/initial-run-problems/"
updated: "2025-03-21"
category: Getting Started
tags:
  - GAT+
---

# Troubleshooting GAT+ Initial Run Problems

## Facing GAT+ Initial Run Problems?

Typically, these issues are straightforward to resolve. Don't panic – fixing them is usually simple.

### HAS A SUPER ADMIN FROM YOUR DOMAIN EVER USED GAT+?

To check if GAT+ is already installed click on your **Google Apps** button and navigate to the**3rd party apps section**, you should see the **GAT+** logo.

![](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/gat-lanch-1.png)

Alternatively, you can navigate to your [Google Workspace Admin Console.](https://admin.google.com/)

Navigate to **Apps**  >** Google Workspace Marketplace Apps** > **Apps list > GAT+ **

You will need to click and **grant access to GAT+**

- **Distribution** - it has to be **Enabled for all organizational units and groups**
- **Data Access** - status **Granted**
- **Grant access** - click to **grant access to GAT+**

Make sure it’s enabled for **everyone** and **Data access is granted**, [this post will guide you through the process.](https://gatlabs.com/knowledge/tech-tips/grant-access-to-gat-in-google-admin-console/)

![GAT+ Initial Run Problems](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2021-11-24-14_42_14-Marketplace-App-Settings.png)

Still, having problems? [do you need a fresh trial license?](https://gatlabs.com/request-a-fresh-trial/)

### IS YOUR DOMAIN TRYING GAT+ FOR THE FIRST TIME?

Navigate to the [Google Workspace Marketplace](https://gsuite.google.com/marketplace/app/gat+/199329000796) the tool can only be installed by a Google Workspace Super Admin via the **ADMIN INSTALL** button. 

![](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace.png)

Remember, for addressing GAT+ Initial Run Problems, installation from an **incognito window** is not possible unless you're **logged** into your **Super Admin account.**

***Important Note:*** To ensure optimal functionality and avoid any GAT+ Initial Run Problems, **install GAT+ in the root Organization Unit (marked as ‘On for Everyone’).**

### Access by Super Admin Only

By default, the tool can be accessed**ONLY by Super Admins** of the domain.

**Non-admin accounts cannot log in to the tool.**

### Are Some Auditing Areas in GAT+ Empty?

To check this, go to the Security section in your Google Workspace Admin console.

![GAT+ Initial Run Problems](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2021-11-18-17_37_17-Window-1024x508.png)

Navigate to **Apps > Google Workspace** > click on **Drive and Docs **then click on **Features and Applications**

![GAT+ Drive and Docs](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2021-12-01-14_57_27-Window.png)

Select the root Org. Unit and make sure the **Drive SDK** is **ON**

### PLANNING ON USING EMAIL DELEGATION WITH GAT UNLOCK?

You can use GAT Unlock to remotely set mail delegation for any user account.

As a Super Admin, you can give any user mail delegation access to another user’s account.

Navigate to **Apps > Google Workspace >** click on **Gmail** > then click on **User settings**

![Google Admin](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2021-12-01-15_33_10-Window.png)

Turn **ON** the option to set **Mail Delegation**.

### HAVE YOU ENABLED GOOGLE CLASSROOM AUDITING?

Navigate to **Apps > Google Workspace >** click on **Classroom** ** >** then click on **Data access**

![Google Classroom
](https://gatlabs.com/knowledge/wp-content/uploads/2021/11/2021-11-24-21_46_46-Window.png)

Click on to **enable Classroom API **then** Save**