--- title: "Set email delegation and auto-forward to Manager" description: "## Set email delegation and auto-forward to Manager [**GAT Flow**](https://gatlabs.com/knowledge/tech-tips/flow-overview/) is a Google Workspace user management tool that’s part of the GAT+ toolset. It allows Google Workspace Admins to manage and manipulate multiple domain user accounts, whereby Admins can Onboard, Offboard,…" url: "https://gatlabs.com/knowledge/tech-tips/set-email-delegation-and-auto-forward-to-manager/" updated: "2026-03-26" category: "Users Audit & Management / On-boarding, Off-boarding & Modifying" tags: - GAT Flow --- # Set email delegation and auto-forward to Manager ## Set email delegation and auto-forward to Manager [**GAT Flow**](https://gatlabs.com/knowledge/tech-tips/flow-overview/) is a Google Workspace user management tool that’s part of the GAT+ toolset. It allows Google Workspace Admins to manage and manipulate multiple domain user accounts, whereby Admins can Onboard, Offboard, or Modify domain users. One of the actions available for Onboard and Modify Flow is to  **Set email delegation** and **auto-forwarding **to a** Manager** The Manager will be pulled from **Users > Users information **in** the Google Workspace Admin console.** ## Create workflow Navigate to **GAT Flow → Create workflow ** In the **Workflow** fill in the details for the workflow. You can set it up also as an** Event workflow **or** Recurring workflow.** - **Name** – enter the name of the workflow (2) - **Description** – enter a description for the workflow (optional) - **Type** – select what workflow type you would like to run - **Modify** – modify existing users (3) - **Include suspended users** – enable or disable to allow you to select users who are currently suspended: - If enabled – you will be able to select even users who are suspended - If disabled – you will be able to select only users who are active - **Run immediately after approval** – provides an option to schedule the workflow to run in a selected future time (optional) Later click **Next** (4) to proceed. ![Creating a 'Set auto-forwarding and email delegation to Manager' GAT Flow workflow](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-12_10_31-Greenshot.png) ## Select User(s) **Pick the users** to whom you want to set up Auto-forwarding and Email delegation - **Enter user** by selecting a single user, group, or org. unit of users - Select “**Next**” to proceed ![Adding users to a GAT Flow workflow](https://gatlabs.com/knowledge/wp-content/uploads/2024/08/2026-03-13-19_37_08.png) ## Choose Actions In the **Choose actions** click on the **(+) button **(1) and then click the **Add action** button (2) ![Adding actions to a GAT Flow workflow](https://gatlabs.com/knowledge/wp-content/uploads/2025/03/2026-03-13-14_59_52.png) Select the actions from the displayed list: - **Email** ** → Set email auto-forwarding** - **Email → Set email delegation** ![Adding 'Set auto-forwarding' and 'Set email delegation' actions in GAT Flow workflow](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-12_20_39.png) When the options are selected, the action nodes will be added to the workflow. You can double click the action node to configure the settings. Fill in the required details. #### Set Email auto-forwarding - **Transfer to** –** Manager** - This value is taken from the current attribute in **Users > Edit User > Contacts > Relations**in GAT Flow - **Type** – select any of the options - Keep email in the inbox - Mark emails as read - Archive emails - Delete emails #### This action will set up auto-forwards of emails to the Manager ![Configuring Set auto-forwarding action](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-12_25_51.png) #### Set Email delegation - **Type - **select '**To**' - **Delegate to – Manager** - This value is taken from the current attribute in **Users > Edit User > Contacts > Relations**in GAT Flow - **Temporary delegation** – enable or disable temporary time - If enabled - Pick the hours active – for how long the Email delegation will be active - If disabled - The email delegation will be enabled permanently – until removed by user or Admin ![Configuring Set email delegation action](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-12_43_02.png) Changes made to the actions are saved automatically, you can click outside of the pop-up box or click the 'X' in the top right to continue. When the options are selected click on “**Send approval request**“. ## Security officer approval When the request is sent for approval, the **Security officer** has to approve the request. They will receive an email like below. ![Security Officer Approval email](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-12_57_54-.png) The officer will be navigated to **Flow → Workflow Approvals**where you can **approve** or **deny** the request. ![Security officer approving the worfklow](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-13_01_48.png) ## Result When approved, the **Workflow will be set and scheduled to run.** **The Managers of the selected users (Search for a user), will have auto-forward and email delegation enabled** The progress can be seen in the **Workflow** tab. Under Job-status - **Scheduled** – the job is requested and set to run - **Done** – when the workflow has been completed - **Partially done** – when it is partially completed - **Error** – you can view the “error” from the “**page**” icon ![Workflows page](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-13_04_48-Greenshot-image-editor.png) When approved and the job is done, you can see the status in the Workflow as **Done.** The workflow is completed and the Managers of the selected workflow users will have Email delegation enabled and Auto-forward activated. #### Result for Email delegation The **Manager** will have **Email delegation** enabled over the selected users ![Delegate access in gmail](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-13_07_13-Greenshot-image-editor.png) #### Result for auto-forwarding The **Manager** will have **Auto-forwarding enabled** and emails sent to users will be **forwarded** to them ![Auto-forwarding enabled](https://gatlabs.com/knowledge/wp-content/uploads/2022/01/2026-03-26-13_08_50-Greenshot-image-editor.png)