{"id":368,"date":"2022-01-11T14:05:44","date_gmt":"2022-01-11T14:05:44","guid":{"rendered":"https:\/\/gatlabs.com\/knowledge\/?p=368"},"modified":"2026-03-26T13:18:14","modified_gmt":"2026-03-26T13:18:14","password":"","slug":"set-email-delegation-and-auto-forward-to-manager","status":"publish","type":"docs","link":"https:\/\/gatlabs.com\/knowledge\/tech-tips\/set-email-delegation-and-auto-forward-to-manager\/","title":{"rendered":"Set email delegation and auto-forward to Manager"},"content":{"rendered":"\r\n

Set email delegation and auto-forward to Manager<\/h2>\r\n\r\n\r\n\r\n

GAT Flow<\/strong><\/a>\u00a0is a Google Workspace user management tool that\u2019s part of the GAT+ toolset.<\/p>\r\n\r\n\r\n\r\n

It allows Google Workspace Admins to manage and manipulate multiple domain user accounts, whereby Admins can Onboard, Offboard, or Modify domain users.<\/p>\r\n\r\n\r\n\r\n

One of the actions available for Onboard and Modify Flow is to\u00a0\u00a0Set email delegation<\/strong>\u00a0and\u00a0auto-forwarding\u00a0<\/strong>to a\u00a0Manager<\/strong><\/p>\r\n\r\n\r\n\r\n

The Manager will be pulled from\u00a0Users > Users information\u00a0<\/strong>in\u00a0the Google Workspace Admin console.<\/strong><\/p>\r\n\r\n\r\n\r\n

Create workflow<\/h2>\r\n\r\n\r\n\r\n

Navigate to\u00a0GAT Flow \u2192 Create workflow\u00a0<\/strong><\/p>\r\n\r\n\r\n\r\n

In the\u00a0Workflow<\/strong>\u00a0fill in the details for the workflow. You can set it up also as an\u00a0Event workflow\u00a0<\/strong>or\u00a0Recurring workflow.<\/strong><\/p>\r\n

    \r\n
  • Name<\/strong>\u00a0\u2013 enter the name of the workflow (2)<\/li>\r\n
  • Description<\/strong>\u00a0\u2013 enter a description for the workflow (optional)<\/li>\r\n
  • Type<\/strong>\u00a0\u2013 select what workflow type you would like to run\r\n
      \r\n
    • Modify<\/strong>\u00a0\u2013 modify existing users (3)<\/li>\r\n<\/ul>\r\n<\/li>\r\n
    • Include suspended users<\/strong>\u00a0\u2013 enable or disable to allow you to select users who are currently suspended:\r\n
        \r\n
      • If enabled \u2013 you will be able to select even users who are suspended<\/li>\r\n
      • If disabled \u2013 you will be able to select only users who are active<\/li>\r\n<\/ul>\r\n<\/li>\r\n
      • Run immediately after approval<\/strong>\u00a0\u2013 provides an option to schedule the workflow to run in a selected future time (optional)<\/li>\r\n<\/ul>\r\n

        Later click\u00a0Next<\/strong>\u00a0(4) to proceed.<\/p>\r\n

        \"Creating<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

        Select User(s)<\/h2>\r\n\r\n\r\n\r\n

        Pick the users<\/strong> to whom you want to set up Auto-forwarding and Email delegation<\/p>\r\n\r\n\r\n\r\n

          \r\n
        • Enter user<\/strong>\u00a0by selecting a single user, group, or org. unit of users<\/li>\r\n
        • Select \u201cNext<\/strong>\u201d to proceed<\/li>\r\n<\/ul>\r\n

          \"Adding<\/p>\r\n

          \r\n
          <\/figcaption>\r\n<\/figure>\r\n\r\n\r\n\r\n

          Choose Actions<\/h2>\r\n\r\n\r\n\r\n

          In the\u00a0Choose actions<\/strong>\u00a0click on the\u00a0(+) button\u00a0<\/strong>(1) and then click the\u00a0Add action<\/strong>\u00a0button (2)<\/p>\r\n

          \"Adding<\/p>\r\n\r\n\r\n\r\n

          Select the actions from the displayed list:<\/p>\r\n\r\n\r\n\r\n

            \r\n
          • Email<\/strong>\u00a0\u00a0\u2192 Set email auto-forwarding<\/strong><\/li>\r\n
          • Email \u2192 Set email delegation<\/strong><\/li>\r\n<\/ul>\r\n

            \"Adding<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

            When the options are selected, the action nodes will be added to the workflow. You can double click the action node to configure the settings.<\/p>\r\n\r\n\r\n\r\n

            Fill in the required details.<\/p>\r\n

            Set Email auto-forwarding<\/h4>\r\n

            \r\n\r\n<\/p>\r\n

              \r\n
            • Transfer to<\/strong>\u00a0\u2013\u00a0Manager<\/strong>\r\n
                \r\n
              • This value is taken from the current attribute in Users > Edit User > Contacts > Relations <\/strong>in GAT Flow<\/li>\r\n<\/ul>\r\n<\/li>\r\n
              • Type<\/strong>\u00a0\u2013 select any of the options\r\n
                  \r\n
                • Keep email in the inbox<\/li>\r\n
                • Mark emails as read<\/li>\r\n
                • Archive emails<\/li>\r\n
                • Delete emails<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

                  This action will set up auto-forwards of emails to the Manager<\/h4>\r\n

                  \"Configuring<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

                  Set Email delegation<\/h4>\r\n\r\n\r\n\r\n
                    \r\n
                  • Type –\u00a0<\/strong>select ‘To<\/strong>‘<\/li>\r\n
                  • Delegate to \u2013 Manager<\/strong>\r\n
                      \r\n
                    • This value is taken from the current attribute in Users > Edit User > Contacts > Relations <\/strong>in GAT Flow<\/li>\r\n<\/ul>\r\n<\/li>\r\n
                    • Temporary delegation<\/strong>\u00a0\u2013 enable or disable temporary time\r\n
                        \r\n
                      • If enabled\r\n
                          \r\n
                        • Pick the hours active \u2013 for how long the Email delegation will be active<\/li>\r\n<\/ul>\r\n<\/li>\r\n
                        • If disabled\r\n
                            \r\n
                          • The email delegation will be enabled permanently \u2013 until removed by user or Admin<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

                            \"Configuring<\/p>\r\n

                            \r\n\r\n<\/p>\r\n

                            Changes made to the actions are saved automatically, you can click outside of the pop-up box or click the ‘X’ in the top right to continue. When the options are selected click on \u201cSend approval request<\/strong>\u201c.<\/p>\r\n\r\n\r\n\r\n

                            Security officer approval<\/h2>\r\n\r\n\r\n\r\n

                            When the request is sent for approval, the\u00a0Security officer<\/strong>\u00a0has to approve the request.<\/p>\r\n\r\n\r\n\r\n

                            They will receive an email like below.<\/p>\r\n\r\n\r\n\r\n


                            \r\n
                            <\/figcaption>\r\n<\/figure>\r\n

                            \"Security<\/p>\r\n\r\n\r\n\r\n

                            The officer will be navigated to\u00a0Flow \u2192 Workflow Approvals <\/strong>where you can approve<\/strong> or deny<\/strong> the request.<\/p>\r\n

                            \"Security<\/p>\r\n\r\n\r\n\r\n

                            Result<\/h2>\r\n\r\n\r\n\r\n

                            When approved, the\u00a0Workflow will be set and scheduled to run.<\/strong><\/p>\r\n\r\n\r\n\r\n

                            The Managers of the selected users (Search for a user), will have auto-forward and email delegation enabled<\/strong><\/p>\r\n\r\n\r\n\r\n

                            The progress can be seen in the\u00a0Workflow<\/strong>\u00a0tab.<\/p>\r\n\r\n\r\n\r\n

                            Under Job-status<\/p>\r\n\r\n\r\n\r\n

                              \r\n
                            • Scheduled<\/strong>\u00a0\u2013 the job is requested and set to run<\/li>\r\n
                            • Done<\/strong>\u00a0\u2013 when the workflow has been completed<\/li>\r\n
                            • Partially done<\/strong>\u00a0\u2013 when it is partially completed<\/li>\r\n
                            • Error<\/strong>\u00a0\u2013 you can view the \u201cerror\u201d from the \u201cpage<\/strong>\u201d icon<\/li>\r\n<\/ul>\r\n

                              \"Workflows<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

                              When approved and the job is done, you can see the status in the Workflow as\u00a0Done.<\/strong><\/p>\r\n\r\n\r\n\r\n

                              The workflow is completed and the Managers of the selected workflow users will have Email delegation enabled and Auto-forward activated.<\/p>\r\n\r\n\r\n\r\n

                              Result for Email delegation<\/h4>\r\n\r\n\r\n\r\n

                              The\u00a0Manager<\/strong>\u00a0will have\u00a0Email delegation<\/strong>\u00a0enabled over the selected users<\/p>\r\n\r\n\r\n\r\n

                              \"Delegate
                              \r\n\r\n<\/figure>\r\n\r\n\r\n\r\n

                              Result for auto-forwarding<\/h4>\r\n\r\n\r\n\r\n

                              The\u00a0Manager<\/strong>\u00a0will have\u00a0Auto-forwarding enabled<\/strong>\u00a0and emails sent to users will be\u00a0forwarded<\/strong>\u00a0to them<\/p>\r\n

                              \"Auto-forwarding<\/p>\r\n","protected":false},"excerpt":{"rendered":"

                              Set email delegation and auto-forward to Manager GAT Flow\u00a0is a Google Workspace user management tool that\u2019s part of the GAT+ toolset. It allows Google Workspace Admins to manage and manipulate multiple domain user accounts, whereby Admins can Onboard, Offboard, or Modify domain users. One of the actions available for Onboard and Modify Flow is to\u00a0\u00a0Set […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[49,20],"glossaries":[],"doc_tag":[27],"class_list":["post-368","docs","type-docs","status-publish","hentry","doc_category-on-boarding-off-boarding-modifying","doc_category-users-management","doc_tag-gat-flow"],"year_month":"2026-04","word_count":648,"total_views":"2006","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"stan","author_nicename":"stan","author_url":"https:\/\/gatlabs.com\/knowledge\/author\/stan\/"},"doc_category_info":[{"term_name":"On-boarding, Off-boarding & Modifying","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-category\/users-management\/on-boarding-off-boarding-modifying\/"},{"term_name":"Users Audit & Management","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-category\/users-management\/"}],"doc_tag_info":[{"term_name":"GAT Flow","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-tag\/gat-flow\/"}],"yoast_head":"\nSet email delegation and auto-forward to Manager - 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