{"id":453,"date":"2021-11-17T23:06:38","date_gmt":"2021-11-17T23:06:38","guid":{"rendered":"https:\/\/gatlabs.com\/knowledge\/?p=453"},"modified":"2025-02-21T15:34:29","modified_gmt":"2025-02-21T15:34:29","password":"","slug":"delete-spam-inappropriate-or-accidental-emails","status":"publish","type":"docs","link":"https:\/\/gatlabs.com\/knowledge\/tech-tips\/delete-spam-inappropriate-or-accidental-emails\/","title":{"rendered":"Delete Spam, Inappropriate or Accidental Emails"},"content":{"rendered":"\r\n<p>Using the GAT Unlock functionality within the GAT+ tool you can review email content, delete, or in emails.<\/p>\r\n<div class=\"ose-youtube ose-uid-0956eb2260e06b12542ea9cd9d4fbd29 ose-embedpress-responsive\" style=\"width:900px; height:600px; max-height:600px; max-width:100%; display:inline-block;\" data-embed-type=\"Youtube\"><iframe allowFullScreen=\"true\" title=\"GAT+ | How to Delete Spam, Inappropriate or Accidental Emails\" width=\"900\" height=\"600\" src=\"https:\/\/www.youtube.com\/embed\/p-St2zfDIJI?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&mute=0&modestbranding=0&cc_load_policy=1&playsinline=1\" frameborder=\"0\" allow=\"accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\r\n\r\n\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Searching for Emails in Real-time (Doesn&#8217;t depend on Email metadata scan)<\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Email Content Search tab<\/h3>\r\n\r\n\r\n\r\n<p>The Email Content Search tab is a real-time search for email metadata, a Workspace Super Admin or a Delegated Auditor provides the search operators which will then be passed via the Google API to search across all users&#8217; Gmail accounts.<\/p>\r\n\r\n\r\n\r\n<p>There are multiple reasons to have the ability to identify and remove emails that have been received by all or any of your domain users. Here are some unwanted scenarios:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>An email is sent to the wrong user or group<\/li>\r\n<li>An email contains inappropriate content<\/li>\r\n<li>An email that contains sensitive information<\/li>\r\n<li>An email that has gone past spam filtering or is a phishing email.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>The <strong>Unlock feature<\/strong> allows Super Admins or Delegated Auditors to delete these emails from all accounts at once.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large is-style-twentytwentyone-border\"><\/figure>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-12284\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window.png\" alt=\"\" width=\"1716\" height=\"739\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window.png 1716w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window-300x129.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window-1024x441.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window-768x331.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window-1536x661.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_49_55-Window-360x155.png 360w\" sizes=\"(max-width: 1716px) 100vw, 1716px\" \/><\/p>\r\n\r\n\r\n\r\n<p>We recommend using the \u2018<strong>Email Content Search<\/strong>\u2019 tab for tracking down these emails.<\/p>\r\n<h4>Real-time search\u00a0<\/h4>\r\n\r\n\r\n\r\n<p>This is a <strong>\u2018real-time\u2019 search<\/strong> that is highly configurable (see the \u2018<a href=\"https:\/\/support.google.com\/mail\/answer\/7190\" target=\"_blank\" rel=\"noreferrer noopener\">search tips<\/a>\u2019 link beside the search box). In the screenshot above we use the example search operators.<\/p>\r\n\r\n\r\n\r\n<p><em>In the query field enter for example: <\/em><\/p>\r\n<ul>\r\n<li><em><strong>\u201cSEO proposal\u201d in:anywhere newer_than:90d<\/strong><\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>When a search is done, if the result cannot be displayed promptly, the search goes into <strong>\u201cPrevious searches \/ Unlock\u201d<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p>You can access t<strong>hose searches by selecting \u2018<em>Previous searches<\/em> \/ Unlock<\/strong>\u2018.<\/p>\r\n<p>All older or background searches will be displayed there.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large is-style-twentytwentyone-border\"><\/figure>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12285\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window.png\" alt=\"\" width=\"1880\" height=\"691\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window.png 1880w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window-300x110.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window-1024x376.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window-768x282.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window-1536x565.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-16_52_22-Window-360x132.png 360w\" sizes=\"(max-width: 1880px) 100vw, 1880px\" \/><\/p>\r\n\r\n\r\n\r\n<p>Once completed, under the\u00a0<em><strong>\u2018Actions\u2019<\/strong><\/em>\u00a0tab select the green checkmark to display the results.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large is-style-twentytwentyone-border\"><\/figure>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-12286\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT.png\" alt=\"\" width=\"1173\" height=\"697\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT.png 1173w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT-300x178.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT-1024x608.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT-768x456.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_03_00-GAT-360x214.png 360w\" sizes=\"(max-width: 1173px) 100vw, 1173px\" \/><\/p>\r\n\r\n\r\n\r\n<p>When the results are displayed, select the emails you wish to view\/download\/delete then click the \u201cEmail operations\u201d button and select \u201cCreate new access request\u201d.\u00a0 This action will require the approval of your designated Security Officer (SO).<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Requesting Access from the Security Officer<\/h3>\r\n\r\n\r\n\r\n<ul>\r\n<li>Select the emails you want<\/li>\r\n<li>Select Email operations<\/li>\r\n<li>Select <strong>Create New Access Request\u00a0<\/strong><\/li>\r\n<\/ul>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12288\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT.png\" alt=\"\" width=\"1586\" height=\"848\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT.png 1586w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT-300x160.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT-1024x548.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT-768x411.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT-1536x821.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_06_43-GAT-360x192.png 360w\" sizes=\"(max-width: 1586px) 100vw, 1586px\" \/><\/p>\r\n\r\n\r\n\r\n<p>A new window will be displayed, fill in the details<\/p>\r\n<ul>\r\n<li><strong>Request access until<\/strong> &#8211; select how long the access to the emails is needed<\/li>\r\n<li><strong>Message<\/strong> (optional) &#8211; leave a message to the Security Officer\u00a0<\/li>\r\n<li><strong>Additional permissions<\/strong> &#8211; enable the &#8220;allow removing emails&#8221;, enable if you want to delete the emails from the end-users inbox.<\/li>\r\n<li><strong>Send request<\/strong> &#8211; click to send the request for approval\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-twentytwentyone-border\"><\/figure>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12289\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT.png\" alt=\"\" width=\"1584\" height=\"845\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT.png 1584w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT-300x160.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT-1024x546.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT-768x410.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT-1536x819.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_11_01-GAT-360x192.png 360w\" sizes=\"(max-width: 1584px) 100vw, 1584px\" \/><\/p>\r\n\r\n\r\n\r\n<p>Before sending the request if you intend to\u00a0<strong>remove<\/strong>\u00a0the emails rather than just\u00a0<strong>view or download<\/strong>\u00a0them then check the\u00a0<em>\u2018<strong>Allow removing emails<\/strong>\u2019<\/em>\u00a0box.<\/p>\r\n\r\n\r\n\r\n<p>The Security Officer will have to approve the requests for you to be able to take the below actions.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-twentytwentyone-border\"><\/figure>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12290\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_17_30-Window.png\" alt=\"\" width=\"990\" height=\"448\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_17_30-Window.png 990w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_17_30-Window-300x136.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_17_30-Window-768x348.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_17_30-Window-360x163.png 360w\" sizes=\"(max-width: 990px) 100vw, 990px\" \/><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Procedure for the Security Officer<\/h3>\r\n\r\n\r\n\r\n<p>All Security Officers will get an <strong>email<\/strong> to confirm a request is pending approval.<\/p>\r\n\r\n\r\n\r\n<p>If the Security Officer receives an email: <strong>GAT+ Access permission, new request<\/strong> clicks on the link in the email, they will be redirected to the GAT+ tool.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12291\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs-.png\" alt=\"\" width=\"1473\" height=\"665\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs-.png 1473w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs--300x135.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs--1024x462.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs--768x347.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_19_12-GAT-Access-Permission-new-request-alex.bell@dev.bp_.gatlabs.com-GAT-Labs--360x163.png 360w\" sizes=\"(max-width: 1473px) 100vw, 1473px\" \/><\/p>\r\n<p>Within the <strong>Access Permissions<\/strong> tab, they will see requests pending for actions on emails.<\/p>\r\n\r\n\r\n\r\n<p><strong>Note:<\/strong>\u00a0You can <strong>not self-approve<\/strong> the request, only <strong>another<\/strong> Security officer account can approve requests.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large is-style-twentytwentyone-border\"><\/figure>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12292\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT.png\" alt=\"\" width=\"1598\" height=\"780\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT.png 1598w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT-300x146.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT-1024x500.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT-768x375.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT-1536x750.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_22_25-GAT-360x176.png 360w\" sizes=\"(max-width: 1598px) 100vw, 1598px\" \/><\/p>\r\n\r\n\r\n\r\n<p><strong>Note:\u00a0<\/strong>While you wait for approval from the Security officer, you might use the tool for other searches.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Result after the request is approved\u00a0<\/h3>\r\n\r\n\r\n\r\n<p>When you come back to the <strong>Email Content Search<\/strong> tab simply select \u201c<strong>Previous searches \/ Unlock&#8221;.\u00a0<\/strong>New window will be displayed, you will see your searches.<\/p>\r\n<p>When the <strong>Unlock feature is approved<\/strong>, you will see under Status: <strong>Active Unlock Request<\/strong>\u00a0<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12294\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT.png\" alt=\"\" width=\"1376\" height=\"603\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT.png 1376w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT-300x131.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT-1024x449.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT-768x337.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-02-21-17_28_50-GAT-360x158.png 360w\" sizes=\"(max-width: 1376px) 100vw, 1376px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Select the result by clicking on the &#8220;green checkmark&#8221; under Actions (3).<\/p>\r\n<p>The result of the filter and unlock feature enabled will be displayed.<\/p>\r\n<p>You can view the email content as well as delete the emails 1 by 1 or in bulk.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<h3>Restore deleted emails<\/h3>\r\n<p>If emails are deleted permanently and done by mistake they can be resoted via the Admin console for 25 days from the day of deletion.<\/p>\r\n<p>The process is explained in <a href=\"https:\/\/apps.google.com\/supportwidget\/articlehome?hl=en&amp;article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F112445%3Fhl%3Den&amp;assistant_id=generic-unu&amp;product_context=112445&amp;product_name=UnuFlow&amp;trigger_context=a\">this Google article\u00a0<\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Using the GAT Unlock functionality within the GAT+ tool you can review email content, delete, or in emails. Searching for Emails in Real-time (Doesn&#8217;t depend on Email metadata scan) Email Content Search tab The Email Content Search tab is a real-time search for email metadata, a Workspace Super Admin or a Delegated Auditor provides the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[23],"glossaries":[],"doc_tag":[25],"class_list":["post-453","docs","type-docs","status-publish","hentry","doc_category-email-audit","doc_tag-gat-unlock"],"year_month":"2026-04","word_count":651,"total_views":"2161","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Enrique Gomez","author_nicename":"egomez","author_url":"https:\/\/gatlabs.com\/knowledge\/author\/egomez\/"},"doc_category_info":[{"term_name":"Email Audit &amp; Management","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-category\/email-audit\/"}],"doc_tag_info":[{"term_name":"GAT Unlock","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-tag\/gat-unlock\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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