{"id":513,"date":"2021-11-18T17:49:33","date_gmt":"2021-11-18T17:49:33","guid":{"rendered":"https:\/\/gatlabs.com\/knowledge\/?p=513"},"modified":"2025-03-21T12:42:07","modified_gmt":"2025-03-21T12:42:07","password":"","slug":"initial-run-problems","status":"publish","type":"docs","link":"https:\/\/gatlabs.com\/knowledge\/tech-tips\/initial-run-problems\/","title":{"rendered":"Troubleshooting GAT+ Initial Run Problems"},"content":{"rendered":"\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Facing GAT+ Initial Run Problems?<\/h2>\r\n<p>Typically, these issues are straightforward to resolve. Don&#8217;t panic \u2013 fixing them is usually simple.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">HAS A SUPER ADMIN FROM YOUR DOMAIN EVER USED GAT+?<\/h3>\r\n\r\n\r\n\r\n<p>To check if GAT+ is already installed click on your\u00a0<strong>Google Apps<\/strong>\u00a0button and navigate to the<strong> 3rd party apps section<\/strong>, you should see the\u00a0<strong>GAT+<\/strong>\u00a0logo.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image is-style-twentytwentyone-border\"><\/figure>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-10757\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/gat-lanch-1.png\" alt=\"\" width=\"476\" height=\"607\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/gat-lanch-1.png 476w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/gat-lanch-1-235x300.png 235w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/gat-lanch-1-360x459.png 360w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/><\/p>\r\n<p>Alternatively, you can navigate to your\u00a0<a href=\"https:\/\/admin.google.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Workspace Admin Console.<\/a><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Navigate to <strong>Apps<\/strong>\u00a0 &gt;<strong>\u00a0Google Workspace Marketplace Apps<\/strong>\u00a0&gt;\u00a0<strong>Apps list &gt; GAT+\u00a0<\/strong><\/p>\r\n<p>You will need to click and <strong>grant access to GAT+<\/strong><\/p>\r\n<ul>\r\n<li><strong>Distribution<\/strong> &#8211; it has to be <strong>Enabled for all organizational units and groups<\/strong><\/li>\r\n<li><strong>Data Access<\/strong> &#8211; status <strong>Granted<\/strong><\/li>\r\n<li><strong>Grant access<\/strong> &#8211; click to <strong>grant access to GAT+<\/strong><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Make sure it\u2019s enabled for\u00a0<strong>everyone<\/strong>\u00a0and\u00a0<strong>Data access is granted<\/strong>,\u00a0<a href=\"https:\/\/gatlabs.com\/knowledge\/tech-tips\/grant-access-to-gat-in-google-admin-console\/\">this post will guide you through the process.<\/a><\/p>\r\n<p><img decoding=\"async\" class=\"alignnone wp-image-868 size-full\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-14_42_14-Marketplace-App-Settings.png\" alt=\"GAT+ Initial Run Problems\" width=\"1363\" height=\"764\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-14_42_14-Marketplace-App-Settings.png 1363w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-14_42_14-Marketplace-App-Settings-300x168.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-14_42_14-Marketplace-App-Settings-1024x574.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-14_42_14-Marketplace-App-Settings-768x430.png 768w\" sizes=\"(max-width: 1363px) 100vw, 1363px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Still, having problems?\u00a0<a href=\"https:\/\/gatlabs.com\/request-a-fresh-trial\/\" target=\"_blank\" rel=\"noreferrer noopener\">do you need a fresh trial license?<\/a><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">IS YOUR DOMAIN TRYING GAT+ FOR THE FIRST TIME?<\/h3>\r\n\r\n\r\n\r\n<p>Navigate to the\u00a0<a href=\"https:\/\/gsuite.google.com\/marketplace\/app\/gat+\/199329000796\" target=\"_blank\" rel=\"noreferrer noopener\">Google Workspace Marketplace<\/a>\u00a0the tool can only be installed by a Google Workspace Super Admin via the\u00a0<strong>ADMIN INSTALL<\/strong> button.\u00a0<\/p>\r\n<p><img decoding=\"async\" class=\"alignnone wp-image-12436 size-full\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace.png\" alt=\"\" width=\"1903\" height=\"781\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace.png 1903w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace-300x123.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace-1024x420.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace-768x315.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace-1536x630.png 1536w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2025-03-21-12_28_40-GAT-Google-Workspace-Marketplace-360x148.png 360w\" sizes=\"(max-width: 1903px) 100vw, 1903px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Remember, for addressing GAT+ Initial Run Problems, installation from an <strong>incognito window<\/strong> is not possible unless you&#8217;re <strong>logged<\/strong> into your <strong>Super Admin account.<\/strong><\/p>\r\n<p><em><strong>Important Note:<\/strong><\/em> To ensure optimal functionality and avoid any GAT+ Initial Run Problems, <strong>install GAT+ in the root Organization Unit (marked as \u2018On for Everyone\u2019).<\/strong><\/p>\r\n<h3>Access by Super Admin Only<\/h3>\r\n<p>By default, the tool can be accessed<strong> ONLY by Super Admins<\/strong> of the domain.<\/p>\r\n<p><strong>Non-admin accounts cannot log in to the tool.<\/strong><\/p>\r\n<h3>Are Some Auditing Areas in GAT+ Empty?<\/h3>\r\n<p>To check this, go to the Security section in your Google Workspace Admin console.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-image size-large is-style-twentytwentyone-border\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-514\" title=\"GAT+: Initial Run Problems 4\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-18-17_37_17-Window-1024x508.png\" alt=\"GAT+ Initial Run Problems\" width=\"1024\" height=\"508\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-18-17_37_17-Window-1024x508.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-18-17_37_17-Window-300x149.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-18-17_37_17-Window-768x381.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-18-17_37_17-Window.png 1320w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\r\n\r\n\r\n\r\n<p>Navigate to\u00a0<strong>Apps &gt; Google Workspace<\/strong>\u00a0&gt; click on\u00a0<strong>Drive and Docs\u00a0<\/strong>then click on\u00a0<strong>Features and Applications<\/strong><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1067 size-full\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window.png\" alt=\"GAT+ Drive and Docs\" width=\"1653\" height=\"833\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window.png 1653w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window-300x151.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window-1024x516.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window-768x387.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-14_57_27-Window-1536x774.png 1536w\" sizes=\"(max-width: 1653px) 100vw, 1653px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Select the root Org. Unit and make sure the\u00a0<strong>Drive SDK<\/strong>\u00a0is\u00a0<strong>ON<\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">PLANNING ON USING EMAIL DELEGATION WITH GAT UNLOCK?<\/h3>\r\n\r\n\r\n\r\n<p>You can use GAT Unlock to remotely set mail delegation for any user account.<\/p>\r\n\r\n\r\n\r\n<p>As a Super Admin, you can give any user mail delegation access to another user\u2019s account.<\/p>\r\n\r\n\r\n\r\n<p>Navigate to\u00a0<strong>Apps &gt; Google Workspace &gt;<\/strong>\u00a0click on\u00a0<strong>Gmail<\/strong>\u00a0&gt; then click on\u00a0<strong>User settings<\/strong><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1069 size-full\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window.png\" alt=\"Google Admin\" width=\"1852\" height=\"834\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window.png 1852w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window-300x135.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window-1024x461.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window-768x346.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-12-01-15_33_10-Window-1536x692.png 1536w\" sizes=\"(max-width: 1852px) 100vw, 1852px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Turn\u00a0<strong>ON<\/strong>\u00a0the option to set\u00a0<strong>Mail Delegation<\/strong>.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">HAVE YOU ENABLED GOOGLE CLASSROOM AUDITING?<\/h3>\r\n\r\n\r\n\r\n<p>Navigate to\u00a0<strong>Apps &gt; Google Workspace &gt;<\/strong>\u00a0click on\u00a0<strong>Classroom<\/strong>\u00a0<strong>\u00a0&gt;<\/strong>\u00a0then click on\u00a0<strong>Data access<\/strong><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-928 size-full\" src=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window.png\" alt=\"Google Classroom\r\n\" width=\"1781\" height=\"695\" srcset=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window.png 1781w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window-300x117.png 300w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window-1024x400.png 1024w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window-768x300.png 768w, https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2021\/11\/2021-11-24-21_46_46-Window-1536x599.png 1536w\" sizes=\"(max-width: 1781px) 100vw, 1781px\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>Click on to\u00a0<strong>enable Classroom API\u00a0<\/strong>then<strong>\u00a0Save<\/strong><\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Facing GAT+ Initial Run Problems? Typically, these issues are straightforward to resolve. Don&#8217;t panic \u2013 fixing them is usually simple. HAS A SUPER ADMIN FROM YOUR DOMAIN EVER USED GAT+? To check if GAT+ is already installed click on your\u00a0Google Apps\u00a0button and navigate to the 3rd party apps section, you should see the\u00a0GAT+\u00a0logo. Navigate to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":4504,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[17],"glossaries":[],"doc_tag":[24],"class_list":["post-513","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-getting-started","doc_tag-gat"],"year_month":"2026-04","word_count":398,"total_views":"10632","reactions":{"happy":"11","normal":"2","sad":"4"},"author_info":{"name":"stan","author_nicename":"stan","author_url":"https:\/\/gatlabs.com\/knowledge\/author\/stan\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-category\/getting-started\/"}],"doc_tag_info":[{"term_name":"GAT+","term_url":"https:\/\/gatlabs.com\/knowledge\/tech-tips-tag\/gat\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Troubleshooting GAT+ Initial Run Problems - GAT Knowledge Base<\/title>\n<meta name=\"description\" content=\"Overcome initial setup issues with &#039;Troubleshooting GAT+ Initial Run Problems&#039;, a guide for Google Workspace admins to ensure seamless GAT+ operation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gatlabs.com\/knowledge\/tech-tips\/initial-run-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting GAT+ Initial Run Problems\" \/>\n<meta property=\"og:description\" content=\"Overcome initial setup issues with &#039;Troubleshooting GAT+ Initial Run Problems&#039;, a guide for Google Workspace admins to ensure seamless GAT+ operation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gatlabs.com\/knowledge\/tech-tips\/initial-run-problems\/\" \/>\n<meta property=\"og:site_name\" content=\"GAT Knowledge Base\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-21T12:42:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gatlabs.com\/knowledge\/wp-content\/uploads\/2022\/08\/GAT.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/gatlabs.com\\\/knowledge\\\/tech-tips\\\/initial-run-problems\\\/\",\"url\":\"https:\\\/\\\/gatlabs.com\\\/knowledge\\\/tech-tips\\\/initial-run-problems\\\/\",\"name\":\"Troubleshooting GAT+ Initial Run Problems - 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