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Actions Available when OffBoarding Users

Actions Available when OffBoarding Users #

Using GAT Flow allows the admin to use multiple Actions when offboarding a user. Those actions can all be added and used simultaneously alongside removing the user(s).

Below are the steps required for OffBoarding a user and a list of all the additional actions that can be taken.

Open GAT+ and select Flow

GAT+ dashboard showing hot to navigate to GAT Flow.

A new Flow tab will be opened on your browser.

Create Workflow Type #

From the menu on the left click on Create workflow.

Create workflow window will be displayed. Under Define Workflow Type section, enter the workflow Basic Information as follows:

  • Workflow name – enter a name for the workflow
  • Workflow description (optional)- enter a description of the workflow 
  • Type – select the workflow type
    • Offboarding – Offboard users

IMPORTANT: This action cannot be undone. Selected accounts will be deleted if workflow ends with success. All emails and files once removed can be restored within 20 days using the G Suite Admin Console otherwise they will be gone forever.

  • Run immediately after approval (selected by default) – pick up a date when the workflow is to run if applicable. More details here 
  • Next – click on the button to proceed

Image showing how to create an Offboarding workflow. Define the Offboarding workflow type, add basic workflow and process by clicking Next button. Warning message is displayed that "This action cannot be undone".

Search for a User #

Search for a User – select the users to be added to the workflow. Under the Add user section there are the following options to use:

Select user by:

  • User – Search and select individual user(s)
  • Group – Search and select a Group of users
  • Org. unit – Search and select Org. Unit of users
  • Classroom – Search and select Classroom
  • Import users – add users through import

"Search for a user" section showing how to add an individual User, Group of users, Org. unit, Classroom, or add users through import option. "Next" button is shown to proceed to the next stage of creating the workflow.

When the users are added click on Next. 

Choose Actions #

Under Choose Actions you will see a list of different actions that can be taken for the Offboarding workflow.

Set up the workflow actions by clicking on the “+” button on the left side of the workflow diagram to Add action

Choose Actions section showing how to add an individual action. "Send approval request" button is showing that allows sending the workflow to the Security Officer for verification.

Fill in the details if additional steps are required

For Example:

  • Delete user from all groups
  • Delete User calendar events

List of Offboard actions #

The list of actions that can be taken while offboarding is as follows:

  • Email – actions for Google Email
    • Apply Gmail label
    • Clear user email filters
    • Create email filter
    • Migrate emails
    • Move email delegation
    • Remove email delegation
      • Remove all – remove all existing email delegations
      • Delegates to remove – remove email delegation from a specific users’ accounts
    • Remove email forwarding
    • Remove gmail labels
    • Send email
  • Drive – actions for Google Drive
    • Folder, Shared Drive permission change
  • Calendar – actions for Google Calendar
    • Add user to calendars
    • Delete user calendar events
    • Remove user from calendars
    • Transfer calendar events
    • Unshare user calendar
    • Wipe user calendar
  • User – actions for users
    • Archive user
    • Change global directory visibility
    • Change user email
    • Change user organizational unit
    • Change user password
    • Clear recovery data
    • Clear user aliases
    • Clear user email Send as
    • Delete 2-step verification backup codes
    • Delete app-specific passwords
    • Delete user profile picture
    • Disable 2-Step Verification
    • Force sign out
    • Google application data transfer
    • Make YouTube videos unlisted
    • Manage Flow user delegation
    • Migrate Google Keep
    • Remove suspended users from contacts
    • Remove user access to files and folders
    • Remove user from all calendars
    • Remove user from google sites
    • Remove user manager
    • Remove user role
    • Revoke apps tokens
    • Set as super admin
    • Set email signature
    • Set user custom attribute
    • Suspend or unsuspend user
    • Unshare owned files
  • Group – actions for groups
    • Add user to groups
    • Change group member subscription
    • Delete user from Google groups 
      • Delete from all groups
      • Delete from all groups with some exclusions (‘Don’t remove from’)
      • Delete only from specific groups
    • Delete user from groups
  • Classroom – actions for Google classrooms
    • Change Classrooms owner
    • Remove student(s) from all Google Classrooms
    • Remove teacher(s) from all Google Classrooms
  • Devices – actions for devices
    • Change chrome OS device status
    • Change google license assignment
    • Wipe mobile devices – Choose the action that will be done on user’s mobile devices:
      • Delete – Removes a mobile device.
      • Block – Blocks access to G Suite data (mail, calendar, and contacts) on the device. The user can still access their mail, calendar, and contacts from a desktop computer or mobile browser.
      • Remote wipe – Remotely wipes all data on the device. See the administration help center for more information.
      • Wipe account – Remotely wipes only G Suite data from the device. See the administration help center for more information.
    • Wipe devices
  • Vault – take actions for Gogle Vault
    • Create Google Vault export
    • Remove user from hold
    • Set Google Vault hold
  • Actions – actions for workflow
    • Approve workflow –  extra layer of security (second verification enforcement); it will work even if pre-approval is already configured for the workflow requester.
    • Broadcast flow event – an action that allows workflows connection
    • Delay workflow – delay actions for the workflow to run the way an Admin arranges it timewise; this option is to be used when the jobs set don’t have to or shouldn’t run at the same time
    • Send webhook call
  • Chats – actions for Google Chat Spaces

When the actions are selected and filled in, click on Send approval request below the action list.

A pop-up window will be displayed where it can be confirmed to proceed with the request.

A pop-up window is displayed requesting to confirm the request.

Note: If you have pre-approval enabled you can proceed without an approval email. More details can be found here

Once confirmed, the request will be sent to the Security Officer for approval.

An automated email sent to Security Officer requesting to review the workflow.

The Security Officer can review and approve or deny the workflow.

Result #

From the menu on the left click the Workflows tab to see all the details.

Workflow details

The Status of the request can be as follows:

  • Requested – send to Security officer for approval
  • Approved – the Security Officer has approved the request
  • Job status – will show the status of the current workflow job
    • Scheduled – when is set to run
    • Done – when the workflow has been completed
    • Partially done – when completed partially
  • Detail icon – the icon on the right side will show all details for the Flow request
    • Save as action set – save the Workflow as an action set for easy later use
    • Edit – edit the workflow and apply changes

Workflow – view the state of the workflow and the details of the actual job that has happened.

Workflows section showing how to review the workflows Statuses and Job Statuses. Detail icon is showing next to each of the record and allow reviewing it in detail.

When selecting the Details icon the new window with more information about the workflow is displayed. 

The Results examples are showing below:

  • Delete user profile picture
  • Remove user role
  • Remove email delegation
  • Remove user – resulting from Offboarded process (Offboarding type of workflow)

IMPORTANT: Removed user can be restored from the Google Admin console within 20 days

Google Admin console showing how to recover recently deleted user's account.

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